When you refresh your license key, you might get this error message:

The key provided does not exist, or the host "https://[your portal URL]/" does not have a license registered. Please make sure you have entered your license key correctly.

That happens because:

• The server is protected or restricted.
  
  This can happen due to server security settings or network restrictions to internet access. In this case, contact our support team and they’ll provide you with the proper case-specific instructions.

• The server IP and/or the domain don't match the license key data.
  
  This can happen if certain data has been changed and it doesn't match the IP and/or domain name declared in the license key server. In this case, contact our support team to check your main portal IP and domain name, as well as to proceed with a license key update if necessary.