If your system has over 10,000 users or over 50,000 records of course progress, you will notice that your System report export is not an .xls file but a .zip file, which includes your reports in .xls format. 

Depending on the number of exported records, the System report file is separate from the Users and Course progress report files. You will notice several Users and Course progress files, this is because the system generates a report file for each 10,000 records for Users and 50,000 records for Course progress. 

For example, if you have 12,350 users in your system, the exported report will include two files. One for the first 10,000 users, and a second one for the remaining 2350 users. This is similar for Course progress records, but for every 50,000 records. 

To export a system report:

1. Sign in as an Administrator.
2. Go to “Reports” (1) > “System” (2) > “Export” (3).
   
   
   
   
   
   
3. Notice that your report is being generated (4). When it’s ready, click (5) to download it.
   
   
   
   
   
   
4. The exported .zip file will include the reports .xls file format.