General

How to contact support

Support is available to main System Administrators of the portal. 

Before reaching to our support team, make sure that you’ve reviewed our Knowledge base. It’s possible that one of the available articles provides you with a solution more quickly. 

However, if you are a System Administrator and have encountered an issue, or have a question which you did not find an answer to in our Knowledge Base, please feel free to follow the below steps and contact us for support.

Submit your request from our support page

  1. Visit our support page and sign in to your support account (1).

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  2. Select the “Submit a request” button (2).

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  3. Enter your email address (3), the subject of the issue (4), a detailed description of your issue (5), your eFront application version (6), and make sure to include screenshots (7) of any errors that you may have encountered.

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  4. Click “Submit” (8) when you’re ready.

After receiving a reply from our team, you will receive an email notification. You can review it and reply back to our team from your support account.

  1. Visit our support page and sign in to your support account (1).

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  2. Select “My activities” (2) and “My requests” (3).
  3. Select the request you want to reply to (4).

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  4. Add your reply (5) and click “Submit” (6).

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Submit your request from your eFront portal

To submit support requests from your account as an Administrator, you need to have the Help option actived. If it’s not already actived, you can activate by navigating to: “System settings > Appearance > Enable help”.

  1. Sign in to your eFront portal as an Administrator. 
  2. Select the “Help” button (1).

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  3. Click “Contact us” (2).

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  4. Enter your name (3), email address (4), a detailed description of your issue (5), and make sure to include screenshots (6) of any errors that you may have encountered.

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  5. Click “Send” (7) when you’re ready.

Submit your request via email

To submit your support request via email, simply send us an email to our support email address: support@efrontlearning.com. Make sure to include a detailed description of your issue and any screenshots of any errors you may have encountered as attachments.

Note: To reduce our correspondence make sure to include the following information in the description of your issue:
  • Your eFront portal URL and license key. The key can be found by the System Administrator in “Maintenance > Subscription > Licensing”.
  • Whether your portal is hosted on our servers or on your premises.
  • The version of your eFront portal (e.g. v5.3.3).

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